FREQUENTLY ASKED QUESTIONS
It generally takes 5 to 7 business days for production, and 2 to 5 days for shipping to most major cities in Canada. Remote locations may take up to 9 to 10 days for shipping.
Our HD Aluminum may take longer depending on current order volume.
Please keep in mind that these are just average times and also depend on the courier’s volume during COVID. Certain times of the year are busier than others (i.e., special holidays) and your order may take longer during these times.
We accept your files in Jpeg, Tiff, PDF, BMP and PNG format. Our preferred file to use is JPEG using our upload tool.
The ideal resolution is 300 DPI, but you can still achieve great clear results with a resolution around 150 DPI. Not to worry if you aren't big into colour space, your camera produces images in a colour space we can handle (typically sRGB).
If you prefer, you can also upload images in Adobe RGB, or any other popular RGB Colour Profile. Please do not upload images in the CMYK colour space.
For the best quality print, use the original high resolution JPEG file from your phone or camera.
Photos taken off of social media sites are sometimes lower resolution and these websites actually downsize and compress the images.
Downsizing and compressing will degrade the quality of the photos in order to create a smaller image size for storage. Use the original file you used to upload to social media sites for the best results.
If you must take a photo from Facebook or Instagram, we recommend ordering a smaller sized print, such as a 7″ x 5″ in order to maintain a clearer image. Likewise, photos texted to you from friends are also downsized, and may not be the ideal print quality. Ask your friend to Airdrop or email the original photos at their “actual size”.
No, we do not do this for online orders.
Adding text to an image for print is best done using a graphic design program like Photoshop or a free web-based program Pixlr or Prisma. These programs will allow you to add stylized text to your photo and do so while maintaining a good level of resolution.
Avoid using a word processing or slideshow program (i.e., Word or Power Point) to add text, since it will not make a high-resolution file, and your print will likely end up pixelated.
With COVID-19 protocols in place we are currently an online-only shop, so all orders need to come through our website.
At this time, we are unable to accept orders by telephone, mail, or in-person.
There is a possibility your image may have to be cropped. The reason cropping may be required on your image is because the aspect ratio (shape) of your image is different than the aspect ratio of the print size chosen.
Cropping is performed in the Photo Image Editor after uploading your image. You can tell if your image is being cropped in the preview of your image by shifting the image around within the preview box (the darker areas show where the image will be cropped). If the image moves within the box without any zoom applied, the image is being cropped. You can position your image within the box to apply your preferred cropping, or you can select a different size that matches, or is closer to, the aspect ratio of your image.
Yes absolutely, we offer wholesale or trade pricing to resellers. Please contact our office at firstname.lastname@example.org to inquire about the requirements to gain access to our trade pricing.
If you do not qualify for trade pricing, we do frequently offer great promotions on our website.
At Cloudburst Designs we want you to love your artwork. But we are still only human, and we do make the rare mistake.
If you do have an issue with your order within 15 days of receiving your order just shoot us a quick email (email@example.com) with a description of the trouble, and a photo of the problem (if applicable) and we will work on getting things sorted out.
All our products are guaranteed for one year.
We offer free shipping on orders over $199 but also have amazing ground shipping rates.
Our goal is to get your art to you in a timely fashion at the lowest possible price. We do not make any profits off of shipping as we want to ensure it creates business for us, not turn customers away. You will see the shipping charges when you proceed to payment on our website.
8x 10” to 20 x 30” $12.00 shipping charge
24 x 32” to 28 x 42” $18.00 shipping charge
For remote addresses a rural delivery surcharge will be applied to your order. This is due to the higher costs of delivering to rural areas and will be calculated in the checkout based on your exact location and package size. This additional cost is determined by your Postal Code by the courier company. We charge you exactly what they charge us.
Shipping times vary depending on your location in Canada. We are located in Vancouver, so your shipping time will increase the further you are from our location.
Below you will find “Estimated” shipping times for the major cities within the provinces in Canada:
British Columbia: 1- 2 days
Alberta: 2-3 days
Saskatchewan: 2-4 days
Manitoba: 3-4 days
Ontario: 4-5 days
Quebec: 4-6 days
Other Eastern Provinces: 7- 10 days
No problem, all our shipments are 100% insured against damages. It does not happen often but if it does occur simply take a photo of the damaged box and artwork and contact us. We will quickly review your issue and if approved we will redo your order in a rush priority and have it reshipped to you as soon as possible.
Yes, we do offer a 2-day priority shipping to major cities at an extra cost. You can select this option when you proceed to check out in the shipping section.
Please note that this does not mean we can produce your order the same day. Our normal production times still apply to your order. The priority shipping applies the day we ship your order.
Yes by all means you can if you are located in our area anytime between 9am to 4pm Monday to Friday.
We are located at 2405 Canoe Avenue in Coquitlam, BC